An electronic business, or e-business, encompasses any enterprise that utilizes the Internet and other networking technologies to optimize overall business processes.

Specifically, e-businesses leverage networked software and hardware to enhance various operational facets, including supply chain management and customer relationship management.

The term “e-business” is not to be confused with the term e-commerce, which describes the mere sale of products or services over any online platform.

To illustrate, a traditional shoe store that employs social media for customer attraction qualifies as an e-business, even in the absence of a dedicated website or app for placing orders. Additionally, if the same store adopts an e-commerce app so users can buy digitally, it is both an e-business and e-commerce endeavor.